DA'WAH ASSISTANCE BASED ON PSYCHOLOGY AND DIGITAL TECHNOLOGY TO IMPROVE THE QUALITY OF SERVICE FOR NEW STUDENTS WITH A SERVICE-LEARING APPROACH

Abstract

Since COVID-19, Islamic boarding schools have optimized online community services, especially accepting new students. However, in online services, there are problems for both pesantren administrators and santri guardians. The majority of santri guardians are from rural areas who are not used to the online system or are constrained by internet signals. The aim of this community service is firstly, to provide participatory assistance based on digital technology psychology to Islamic boarding school administrators in providing services to new students at the Salafiyah Syafi'iyah Islamic Boarding School, Sukorejo Banyuputih, Situbondo. Second, to find out changes in assistance, through a survey of new santri guardians. The service uses a service-learning (SL) approach by involving the academic community of the Islamic Guidance and Counseling Study Program (BPI), the Faculty of Da'wah and Information Systems Study Program, the Faculty of Science and Technology, Ibrahimy University and Islamic boarding school ustadz. As a result of the service, Islamic boarding school administrators are trying to improve the quality of services with psychological assistance, personality counseling, and strengthening information technology skills. Meanwhile, the impact of dedication shows that new santri guardians feel high satisfaction, namely, 87%. The service quality value of the new santri committee in serving also showed a good score. Even though the service for new students is predominantly online, the parents of the students still consider the face-to-face service stage important. This community service is useful for the development of pesantren studies, da'wah science, and pesantren-based counseling.